MHC is contracted with employers and unions to provide case management services to their employees through their Mental Health and Substance Abuse (MH/SA) Benefit Plan. We are not an insurance company.  One of our roles is to process MH/SA claims to the Health & Welfare Funds for reimbursement. Thank you in advance for your patience during the standard processing time frame of 6-8 weeks. For detailed claim requirements and submission instructions, please download claim instructions and provide your biller with a copy.  MHC is happy to assist you in any way we can.  If you are a provider or facility and have a question regarding a claim you have submitted feel free to complete an online Claim Inquiry Form.

Please note:

  • Providers are responsible for tracking their claim submissions and managing their own payment records. Payments sent by our payers are inclusive of EOBs. We recommend that all payments and payment correspondence are communicated to all parties involved with the billing and bookkeeping processes within your organization.  Our payers do not offer payment details after notification of cleared checks are received.