MHC offers our membership a professional, well-established and diverse provider network. MHC’s national preferred provider network consists of more than 2,100 behavioral healthcare providers including outpatient providers and psychiatric and substance abuse facilities. MHC partners with these individuals and facilities to provide a wide variety of services and the best care possible to its clients. Network adequacy is measured against covered lives in each geographic area to determine that sufficient numbers of providers are available to meet the demand for services. We strive to ensure access and reduce barriers to behavioral health care for our clients, and therefore, are continuously expanding our network.
MHC recognizes that the success of our EAP and Behavioral Health Case Management programs is largely dependent our provider network. While each provider is an independent contractor through MHC, we view providers as partners in providing appropriate clinical assessment and services to employees, union members and their dependents. MHC staff are available to our providers for support, consultation, and advisement regarding specific cases, as well as MHC procedures and protocols.
We carefully select each provider and facility using a rigorous and formal credentialing process. Practitioners in our network are selected based upon established criteria reflecting professional standards for education, training and licensure. Our extensive provider network includes psychiatrists, psychologists, social workers, psychiatric nurses, and other mental health and employee assistance providers. Our facility network includes hospital inpatient units, residential treatment centers, partial hospitalization programs, and intensive outpatient services and programs. Credentials are verified upon initial application to the network and during the re-credentialing process every three years thereafter.