All participants and their dependents are eligible to use the EAP.

There is no cost to you or your covered dependents for EAP services.

If your needs require services outside of the EAP benefit – such as medication management, intensive outpatient programs, or inpatient treatment – your MHC Care Manager may provide a referral. These services are not covered under the EAP and may be subject to your medical plan’s deductible, copay, or coinsurance.

Your MHC Care Manager will explain options and help you understand your coverage and potential out-of-pocket costs so you can make informed decisions.

Yes. MHC recognizes the sensitivity of personal situations and will not release any details regarding a client’s personal issue or concern. Information shared with the MHC Care Manager is kept completely confidential. (In accordance with applicable state laws, exceptions must be made for certain reports of child abuse or to ensure your safety or the safety of others).

Help begins as soon as you make the first call. An MHC Care Manager will listen to your concerns and conduct a phone consultation. You may be offered a variety of suggestions such as counseling, support groups, or work/life benefits. If counseling is recommended, MHC will coordinate your referral to an MHC preferred provider and can also assist with scheduling. MHC is your advocate to make sure that you receive quality care. We are available to support you throughout this process.

Yes, you can choose to see a therapist face to face in their office or by telehealth. Most providers provide both options. An MHC Care Manager can assist you with locating a therapist that best suits your scheduling needs. You can contact an MHC Care Manager by phone at 800.255.3081 option 1 or by e-mail at clinical@mhconsultants.com.

MHC takes the guesswork out of finding a treatment provider and simplifies the referral process by providing you or your covered dependents resources based on your unique needs. We will explain your benefits, answer your questions, and coordinate the best course of treatment. You can contact an MHC Care Manager by phone at 800.255.3081 option 1 or by e-mail at clinical@mhconsultants.com.

After a brief assessment, an MHC Care Manager may recommend that you receive counseling, medication management, or more intensive treatment. MHC maintains a large network of providers including psychologists, social workers, counselors, and marriage & family therapists.

If you need support beyond your EAP sessions, MHC can guide you through your insurance options. We work closely with all insurance providers such as IBX to coordinate referrals for specialized needs, including medication management and treatment facilities.

Clients that are self-referred to the EAP are followed by an MHC Care Manager as long as needed.  Once referrals are made and the problem is near to being resolved, your case will be closed.